Terms and Conditions for the Use of this Website and for Purchases made through this Website.
This agreement applies as between you, the User of this Website or Purchaser and Technical Textiles and Coatings Limited, trading as Fire Fabrics Direct, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website.
Your statutory rights remain unaffected by these Terms and Conditions, and except in accordance with these Terms and Conditions, all purchases of products for sale on this Website (“Goods”) are non-exchangeable, non-refundable and non-transferable.
1. Business Customers
These Terms and Conditions apply to business customers only. If you are a non-business Customer please request a copy of our Non-Business Terms and Conditions from [email protected].
2. International Customers
If Goods are being ordered from outside Fire Fabrics Direct’s country of residence, import duties and taxes may be incurred in transit, or when the Goods reach their destination. Fire Fabrics Direct is not responsible for these charges and does not undertake to make any calculations or estimates in this regard. If a Purchaser is buying internationally, the Purchaser is advised to contact their local customs authorities for further details on costs and procedures. The Purchaser of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Fire Fabrics Direct gives no guarantee that the packaging of the Goods will be free of signs of tampering.
By placing an order for Goods through our Website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. Once you have placed an order and we have received it, you will receive an automated email acknowledging the receipt (‘confirmation of order’). This email contains all the information about your order, including price and estimated delivery date. You must immediately check all the details contained in the confirmation of order and you are advised to keep a printed copy of the order. You are able to correct any errors in your order up to the point at which you click ‘Place Order’. The contract between us will be formed at that point. All Goods are subject to availability. If the Goods you have chosen are out of stock we will inform you as soon as possible and a full refund will be offered. We shall have no other liability beyond that of refunding your payment.
4. Intellectual Property
All content included on the Website, including the description and Specification of the Goods, and all text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Fire Fabrics Direct, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International Intellectual Property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Fire Fabrics Direct.
5. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
6. Links to Other Website
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Fire Fabrics Direct or that of our affiliates. We assume no responsibility for the content of such sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
7. Links to this Website
Those wishing to place a link to this Website on other sites may do so only with the express written permission of Fire Fabrics Direct. To find out more please contact us by email at [email protected] or Fire Fabrics Direct, The Tanneries, Brockhampton Lane, Havant, Hampshire. PO9 1JB.
8. Use of Communications Facilities
When using the enquiry form, order facility or any other system on the Website you should do so in accordance with the following rules:
- Obscene or vulgar language must not be used.
- Content that is unlawful or otherwise objectionable must not be submitted. This includes content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist and content that is intended to promote or incite violence.
We recommend that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages.
Users must not impersonate other people, particularly employees and representatives of Fire Fabrics Direct or our affiliates.
Our system must not be used for unauthorised mass-communication such as “spam” or “junk mail”.
You acknowledge that Fire Fabrics Direct reserves the right to monitor any and all communications made to us or using our System.
You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful.
Website Users may create an account (“Account”) which will contain certain personal details, which may vary based upon the User’s use of the Website information until a purchase is to be made. By continuing to use this Website you represent and warrant that:
- All information you submit is accurate and truthful;
- If you are buying on behalf of your employers, you have the authority to submit payment information where any such authority is required;
- You will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
It is recommended that you do not share your Account details, particularly your username and password. Fire Fabrics Direct accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact Fire Fabrics Direct immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled in these circumstances until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Fire Fabrics Direct accepts no liability or responsibility. You should make contact with Fire Fabrics Direct, the Carrier detailed in the purchase information and all relevant providers, e.g. your bank or credit card supplier.
When choosing a username Users are required to adhere to the terms set out above in Clause 8. Any failure to do so could result in the suspension and/or deletion of your Account.
10. Termination and Cancellation of Accounts
Either Fire Fabrics Direct or a User may terminate an Account. If Fire Fabrics Direct terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, Fire Fabrics Direct reserves the right to terminate without giving reasons.
If Fire Fabrics Direct terminates an Account, any current purchases on your Account will not be cancelled and will be dispatched.
Fire Fabrics Direct reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. If purchases are cancelled for any reason prior to dispatch, Purchasers will be refunded any monies paid in relation to those purchases.
If a User terminates their Account any non-dispatched purchases will be cancelled and a full refund of any monies paid in relation to those purchases will be paid through the payment method used when the Goods were purchased.
All payments are to be made through WorldPay at the time of placing the order for Goods, unless alternative arrangements have been agreed between the Purchaser and Fire Fabrics Direct. Purchasers must adhere to the rules governing the use of WorldPay.
12. Goods, Pricing and Availability
Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Fire Fabrics Direct correspond to the actual Goods, Fire Fabrics Direct is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to our Returns Policy for incorrect Goods.
Where appropriate, you may be required to select the required size, model, colour, number, other features of the Goods that you are purchasing.
Fire Fabrics Direct does not represent or warrant that such Goods will be available. If stock indications are provided on the Website, these may not take into account sales that have taken place during your visit to this Website.
All pricing information on the Website is correct at the time of going online. Fire Fabrics Direct reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
The VAT number for Fire Fabrics Direct is GB 994 6804 62.
13. Property, Risk and Account of Profits
Title in Goods will not pass to the Purchaser until the full purchase price for those Goods has been received by Fire Fabrics Direct. Title remains with Fire Fabrics Direct until payment is complete.
Fire Fabrics Direct will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
If Fire Fabrics Direct receives no communication from you, within 5 working days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
15. Returns Policy
Please see Fire Fabrics Direct Returns Policy which deals with your rights to return Goods in certain circumstances.
Fire Fabrics Direct makes no warranty or representation that the Website and/or any Goods purchased by you through this Website will meet your requirements. Nor that this Website will be compatible with all systems, that it will be secure and that all information provided will be accurate. Fire Fabrics Direct makes no guarantee of any specific results from the use of the services which may be provided by this Website. No part of this Website is intended to constitute advice and the content of this Website should not be relied upon when making any decisions or taking any action of any kind.
All Goods sold by Fire Fabrics Direct are warranted solely and exclusively in the terms of the Fire Fabrics Direct Warranty Policy.
18. Changes to the Service and these Terms and Conditions
Fire Fabrics Direct reserves the right to change this Website, its content, the Policies referred to herein or these Terms and Conditions at any time. Users and Purchasers will be bound by any changes to the Terms and Conditions from the first time the Website is used by them following the changes. If Fire Fabrics Direct is required to make any changes to Terms and Conditions due to Sale of Goods legislation, these changes will apply automatically to any orders currently pending in addition to any orders placed by Purchasers in the future.
19. Availability of the Website
Fire Fabrics Direct accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
To the maximum extent permitted by law, Fire Fabrics Direct accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website, any Goods sold through this Website or any information contained on or by reference to this Website. Users should be aware that they use the Website and its content at their own risk.
21. Inclusion of General Terms
Such of Fire Fabrics Direct General Terms and Conditions as are applicable to these Terms and Conditions shall be deemed to be incorporated into these Terms and Conditions where Fire Fabrics Direct and the Purchaser are each a Party and together are the Parties, and these Terms and Conditions and any contract made under these Terms and Conditions are the Contract for all the purposes of the General Terms and Conditions.